ICICI Bank inaugurates a state-of-the-art phone banking centre in Bhubaneswar


  • Provides direct employment to 1,200 individuals
  • The centre services customers across the country

Bhubaneswar: ICICI Bank today announced the launch of a state-of-the-art phone banking centre in Bhubaneswar. The centre employs 1,200 individuals—most of them are from the state and 60% of them are women. Powered by Artificial Intelligence (AI) and robotics, the centre is well equipped to serve the Bank’s retail, business and corporate customers across the country. It also facilitates customers in account opening through Video KYC.

 Shri Naveen Patnaik, Honourable Chief Minister of Odisha inaugurated the centre in the presence of Mr. Sandeep Batra, Executive Director, ICICI Bank.

Speaking on the occasion, Mr. Sandeep Batra, Executive Director, ICICI Bank said,”Digitisation has been playing a key role in transforming Odisha. It is the first among Indian states to provide many digital services in the fields of education, telecom, land record and disaster management, among others. The state has made hundreds of services online, offering unparalleled convenience to its citizens and enabling their progress and growth. At ICICI Bank, we do have the same philosophy of leveraging technology to provide enhanced convenience to our customers. This has led to the Bank becoming a trustworthy brand in the state, which has resulted in a robust growth in our total assets and deposits. I am thankful to the people of Odisha for reposing trust in us. Read More

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