Job Details
Unit Manager
Job Description:
Managing a team of (15 to 20) Relationship Managers handling portfolio of Privilege Banking customers for ICICI Bank.Ensuring 100% of RMs meet and or exceed their overall KRA (Sales Target, Customer satisfaction and experience, Quality and Productivity standards).
Providing consistent, balanced and timely performance feedback on RMs performance.
Ensuring a positive work environment, continuous learning and high quality experience for your team.
Providing leadership and managing all operational/sales/service requests.
Effectively communicating change in operating procedures and processes to ensure team understanding, retention and appropriate execution.
Managing adherence to schedule for the team timely logins & staff Time management and Break Management.
Identify coaching and training needs for team members to deliver better service delivery and sales.
Location:
Bhubaneswar,Bangalore,Jaipur
Min Exp (yrs):
5.00
Max Exp (yrs):
11.00
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