Job Details

Relationship Manager - Institutional Relationship

Relationship Manager - Institutional Relationship

About the role

A Relationship Manager is a core anchor in taking our entire banking solutions and services to our valuable customers. This involves 360 degree banking approach. The Relationship Managers should have an inclination to understand the client needs and offer solutions in line with the needs.The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer centric relationship manager are responsible to acquire new customer relationships, increase the wallet share of existing customer relationships with resolute focus on service quality and customer delight. They collaborate and work different internal teams thereby offering the best in class customer service. In-line with our philosophy of taking entire bank to the customers, our relationship managers work on the entire suite of offerings like saving solutions, loan products, over draft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our key value of being fair to the bank and fair to the customer.

Experience & Educational Qualification

Graduate/MBA with 5-11 years of work experience

Key Responsibilities

Business Development

Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers.

Champion 360-degree Banking

Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings.

Enhance the Portfolio

Work towards an active customer based by way of 360-degree banking and superior customer service.

Behold our Values

Offer products that are fair to Customer, Fair to the Bank

About the Group 

Retail Banking Group serves customer segments consisting of individuals, self-employed professionals, SMEs, proprietors, government,and retail institutions. With over approximately 6,000 branches across the country, our relationship team is dedicated to serving customer needs with a 360-degree approach. ICICI Bank has a unique bouquet of digital solutions covering the diverse banking needs of customers. To facilitate a seamless customer banking experience, we have adopted the ICICI Stack approach. It covers a complete range of banking services from bank accounts, payments, banking transactions and credit cards to personal, mortgage, vehicle loans, and business &amp, institutional solutions.




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