Job Details

Relationship Manager - Phone Banking


About the role:

 As a Relationship Manager, you get an opportunity to engage with customers across segments and provide required assistance for ease of their banking journey.

 

Relationship Manager is responsible for resolving customer queries over the phone on a day-to-day basis by providing efficient service, relevant product and service information and help them in their financial needs by offering various banking products to our existing customers over the phone 24*7.  To do so, it is imperative to develop a thorough understanding of the customer''''''''s profile, demographics, banking behaviour and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping Net Promoter Score (NPS) at the core of your engagement.

 

Key Responsibilities:

Query Resolution

Handling and resolving customer queries/complaints over the phone in a timely manner.

Providing 360 degree banking

Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings

Adherence to compliance

Being compliant with information security norms and quality process norms

Good Communication

Strong communication (both oral and written) and negotiation skills.

 

Key Qualifications & Skills:

Educational Qualification

Graduates with 0-5 years of experience

Good Communication

Strong communication (both oral and written) and negotiation skills and ability to articulate own point of view

Customer Service Skills

Making a customer feel valued by actively listening to customer grievances

Synergize with Team

Willingness to work with various teams for on-ground support and deliver enablers as required

Proactivity

Address customer concerns by providing a viable solution


Location:

Hyderabad

Min Exp (yrs):

0.00

Max Exp (yrs):

5.00



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