Job Details

Regional Head Sales - Retail

ICICI Landscape:

ICICI Bank''s inception dates back to January 5th 1955. We were the first private sector development finance institution (DFI) that financed the growth of indigenous enterprises and ushered in an era of economic development in the countryWe evolved from a DFI to a financial conglomerate catering to diverse customer needs in 1994.

ICICI Bank is a leading private sector bank in India. The Bank''s consolidated total assets stood at Rs. 15.7 trillion as on 31st March 2021.  ICICI Bank currently has a network of 5,266 branches and 14,136 ATMs across India.

With an employee strength of over 1 Lakh plus employees, we were awarded the ''Best Company to Work for in BFSI'' by Business Today.

Retail Landscape:

The Retail Business of ICICI is ever growing. This group is a product of our technologically proactive adoption internet banking in the late 1990s. Retail Banking Group aims at catering to the changing preferences and needs of customers with respect to maintaining and developing their savings account and managing their current accounts along with their various other needs such as Home Loans, Personal Loans and Auto Loans for its customers.

The RBG caters to customers across various segments such:

  • Privilege Banking
  • Wealth Management
  • Salary Accounts
  • Trusts, Associations, Societies & Clubs (TASC)

ICICI Bank also reaches out to Rural India that is in urgent need of financial services, with customised products & services for farmers, agricultural traders, processors and rural entrepreneurs.  With a highly prospective market to explore, Rural & Inclusive Banking (RIB) is a business presenting several opportunities to meet the bank''s strategic objectives. The aim is to capitalize on profitable business opportunities such as priority sector lending & financial inclusion targets in the rural economy. This group also accommodates the unbanked population through innovative products and services against the security of gold coins and gold ornaments. We aim at service our customers through various channels such as:

  • Enterprise Credit Business
  • Micro Finance Institutes (MFI) Business
  • Self Help Group Business
  • Farmer Finance Business
  • Business Correspondent
  • Farm Equipment Business 
Role Reporting to: Regional Head

Positions Reporting to Role:

Relationship Manager

Relationship Officer

Roles and Responsibility:

  • Administer and ensure compliance to all sales practices in branch
  • Maintain the productivity of the branch Relationship Managers (RMs) and Relationship Officers (ROs)
  • Meet the business targets
  • Identify sales opportunities
  • Capture customer wallet through 360-Degree banking
  • Drive digital customer onboarding through team
  • Direct operational activities on a day-to-day basis
  • Generate leads for new business and customers
  • Maintain existing relationship
  • Prepare and analyze profit and loss statement for branch


  • Responsible to generate sales through team of Relationship Managers (RMs) and Relationship Officers (ROs)
  • Build relationship with the new customers and ensure retail business through them
  • Conduct business transactions
  • Conduct sales training for the larger team
  • Help RMs & ROs to generate sales leads
  • Keep abreast with market trends, needs and new companies cropping up
  • Maintain existing customer relationship
  • Supervise key areas including Marketing, Business Channel Development, Team Development, Cost Management, Revenue Generation, Cross Sell

Skills and Competencies:

  • Product and process knowledge
  • Able to motivate a team
  • Communication and management skills
  • Analytical skills
  • Result Oriented
  • Service orientation


Punjab,Delhi NCR,Harayana (HR),Jammu and Kashmir (JK)

Min Exp (yrs):


Max Exp (yrs):


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