About the job
Applicants from across industries can apply!
The Retail Banking Group of ICICI Bank serves
customer segments such as individuals, business banking, government, and retail
institutions. Our customer relationship teams are present across the country
through a wide distribution of over 5,200 branches. Further, our Digital
Banking services offer the full spectrum of banking solutions to our customers.
The relationship teams and the digital channels complement each other to offer
a unique value proposition to our customers. In our endeavor to offer
360-degree banking, we have adopted a unique customer-centric approach of ICICI
Stack. Click here to know more. ICICI Stack covers the full spectrum of banking
services consisting of bank accounts, payments, banking transactions, credit
cards, personal loans, mortgage loans, vehicle loans, business &
institutional banking solutions etc.
The Retail Banking Group includes various
departments like Self-Employed Segment, Mortgage, Branch Banking, Affluent Segment,
Auto, Cards and Personal Loans, Eazypay etc.
Role of a Relationship Manager
As a Relationship Manager, you get an opportunity
to engage with high-value customers of ICICI Bank and offer 360 degree-banking
solutions. You are responsible for developing, and expanding the ICICI Bank
Customer family, by providing unique, fair and optimum solutions considering
the evolving needs of our customers. As a relationship manager, you would be
required to continuously understand the evolving customer preferences, market
trends and identify new opportunities of growth of your portfolio. The role
requires you to collaborate seamlessly across teams at ICICI Bank to offer
superior service and ensure a quick turnaround time for all customer queries
and requirements. As we deepen our market presence, we are in search of an
experienced relationship manager to nurture customer relationships and onboard
new customers. As a relationship manager, you understand the fundamental
drivers of the market, business, customers, and competitors. Your insight is
critical to making the right decisions in the pursuit of long-term customer and
business value. We are seeking a qualified relationship manager to extend our
market reach through expert discovery and exploration of new and untapped
business opportunities and relationships. Our ideal candidate will be trusted
to dive right in, take the lead, use initiative, and help build ICICI Bank as
the preferred bank amongst our customers. Key accountabilities include customer
feedback and defined business outcomes.
Key deliverables
- Partner with customers through their life-cycle and
offer suitable products and services based on their financial needs
- Nurture the current customer relationships while
maintaining the quality of the portfolio
- Expand and develop the customer base by onboarding new
customers
- Analyze consumer needs, current market trends, and
potential partnerships to offer unique and technology-driven solutions
- Collaborate and coordinate to implement different
marketing strategies
- Formulate sales strategies, tap into cross-selling and
upsell opportunities, to ensure maximum customer reach
- Collaborate with product specialists, subject matter
experts, credit and service teams to ensure structured and customized
solutions as per the requirement of customers
- Offer 360-degree banking to the individual, professional
and business ecosystem
- A customer seeks insights and advice and hence superior
knowledge and service are distinguishing factors of success
A few of your daily activities may include:
- Monitor and evaluate industry trends and customer
drivers
- Collaborate frequently with internal stakeholders to
work towards the right solutions and market strategy
- Manage proposal response process
- Generate new leads, identify and contact decision-makers,
screen potential business opportunities, select the deals in line with
strategies, and lead and facilitate pitch logistics
- Develop and implement overarching sales and customer
relationship strategy, sales processes and structure
- Support deal structure and pricing with business value
analysis
Educational Qualifications
- Graduate degree with experience in relationship management in any industry
Experience
- The relationship Manager shall have an overall experience of 1-8 years in sales and relationship management in any industry. Applicants from across industries can apply.
New joiners will be assigned a specific portfolio
in one of the customer segments. ICICI Bank equips new employees with the right
product and sales process knowledge. The training programs are comprehensive
and endow participants with the right required skills to serve customers
effectively.
Chandigarh,Delhi,Shimla,Lucknow,Rajasthan,Harayana (HR)
1.00
8.00