Job Description

About the role:

At ICICI Bank, technology is being integrated into every aspect, from delivering value to customers to optimising internal operations. The bank aims to lead a digital and technological transformation to be a BankTech. As an Information Technology Analyst you will manage a cluster of technology platforms, continuously evaluate technology solutions, and induct an innovative technology stack to drive business excellence at ICICI Bank. You will work along with the cross functional business teams in creating technology solutions by leveraging digital & data capabilities and induct new age technologies for developing a platform approach to the operating model. You will continuously look for digitizing opportunities and build intelligent automation workflows in the core banking processes by way of deploying scalable, modular, and well-governed technology platforms.

Key Responsibilities:

• Identify Opportunities - Continuously explore, evaluate, and induct new technology platforms across SaaS, PaaS, and custom workflows ties
• Eliminate Downtime - Engage in continuous and regular testing of the IT system for readiness for unforeseen and unexpected events that can affect business continuity
• Process Compliance - Ensure the systems adhere to the Information Security guidelines. Ensure up-to-date documentation of manuals and process notes governing business activities to comply with applicable protocols, governing standards and user manuals
• Collaboration - Work closely with business and functional teams and develop a deep understanding of various operational processes in the relevant areas of implementation of frictionless and Straight Through Processing (STP) of business operations
• Support - Ensure system availability and extend support during system downtime and technical exigencies. Work with cross-functional teams to create a technology stack that is scalable, resilient, and well governed
• Service Orientation - Provide proactive resolution of potential IT-related queries and track Service Level Agreements (SLAs) with technology partners providing support

Key Qualifications & Requirements:

• Educational Qualification - B.E./ B.Tech./ MCA, or equivalent qualification from a recognized University or Institution
• Experience in technology - Experience as a software developer, business analyst, or technology manager in any industry
• Excellent Communication Skills - Ability to communicate effectively with internal stakeholders to understand problems clearly.
• Be Up-to-date - Ability to ensure up-to-date documentation of manuals and process notes governing business activities so as to comply with applicable technology protocols, governing standards, and business user manual
• Market understanding - Quality to explore, evaluate, and induct new technology platforms across SaaS, PaaS, and custom workflows
• Synergize with Team - A knack to regularly interact with business/product/functional teams to create the technology stack

Few Success Factors:

• Strategic focus
• Openness to collaborate
• Vigil on norms & regulations
• Orientation to understand business
• Learning aptitude

About the Business Group:

The Technology Group at ICICI Bank is at the forefront of our operations and offerings that are focused on levering state-of-the-art technology to provide customer-centric solutions. This group plays a pivotal role in our vision of Bank-to-Bank Tech. Further, the group offers round-the-clock support to our entire banking ecosystem. In our persistent efforts to offer products and solutions that truly touch customers, we believe unlocking the potential of technology in every single engagement would go a long way in creating customer delight. In this endeavor, we also tirelessly ensure all our processes, systems, and infrastructure are very well within the guardrails of data security, privacy, and relevant regulations.

Mumbai

1.00

6.00