Role : Debt Manager

Reports to: Area Debt Manager/ Regional Debt Manager

Job Role and Responsibilities:

• Engage with delinquent customers for collections of legitimate dues
  
• Manage various channels / partners used for debt servicing
  
• Ensure compliance of the laid down processes by the regulators and the bank for debt servicing
  
• Provide timely feedback to superiors on the market dynamics and scenarios to enable business decisions
  

Deliverables:

• Collection and debt servicing of delinquent customers for various banking products
  
• Ensure collection of payments from the clients on time
  
• Ensure positive customer service experience in the process of collections and ensure high standards of customer service 

Product/Customer Handled:

• Auto/Mortgage/Rural clients
  

Skills and Competencies:

• Functional Knowledge in the areas of banking products, policies, processes and procedures.
  
• Communication/ Interpersonal skills/Negotiation/Persuasive skills
  
• Analytical ability 

Educational Qualifications:

•  Graduate/ Post-Graduate with 8-10 years relevant work experience.