Branch Manager (BM)

Grade: Manager I/Manager II

Job Role and Responsibilities:

• Responsible for the administration and efficient daily operation of a full service branch office, including lending, product sales, customer service, and security and safety in accordance with the Banks objectives
  
• Enhance and contribute in the growth of the company through Business Development
  
• Provision of a superior level of customer relations and promotion of the sales and service culture through coaching, guidance and staff motivation
  
• Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship
  
• Maintain AOP (Annual Operating Plan) for the financial year i.e. to prepare and track product (liability, assets and fees) wise
  
• Weekly/monthly reviews for outbound and as well as for inbound sales
  
• Prepare and review monthly activity calendar of outbound activities for BSM/SOs on a weekly basis.
  
• Ensure proper on-boarding of all new customers acquired
  
• Cross-sell of products (i.e. sales of 3 products per customer within 90 days of account opening) with new and as well as with existing customers
  
• Conduct daily morning huddles to discuss daily plan and agenda for employees
  
• Track inflow and outflow of reports (like account closures, account opening, Fixed Deposit renewals/closures etc.) and thus, daily business generation
  
• Maintain customer relationship through sourcing and on-boarding process
  
•  Monitor DSR (Daily Sales report) on a regular basis
  
• Manage leads through SFA (software used for entering the generated leads)
  
• Segment the customer within the catchments of the branch to increase the Journal-Ledger base of the branch
  
• Capability building and manpower management
  
• Mentor/Guide new joinees as well as existing branch employees
  
• Brief employees on their role and expectations from them
  
• Provide timely feedback to employees on a regular basis (structured feedback)
  
•  Conduct workshops and training programs for the employees
  

Deliverables:

• Achieve incremental targets for CASA, Fixed Deposits and loans, and achieve fee in terms of Mutual Funds, Gold etc.
  
• Maintain a healthy asset and liability book i.e., Journal Ledger growth
  
• Customer Service
  
• Compliance and Risk Management
  
• Branch Profitability
  
• Brand Administration
  

Skills and Competencies:

• Analytical Skills
  
• Good Communication Skills
  
• Knowledge and understanding of banking products and service
  
• Strong network within and outside the branch
  
• Current-Account Knowledge
  
• Team handling skills
  

Educational Qualifications:  

• Graduate & Post Graduate with 6-12 Years work experience
  

Across India

6.00

12.00