Job Title: E-Relationship Manager

Grade: Assistant Manager/Deputy Manager I

Location: Thane/Mumbai/Indore/Chennai/Guwahati/Delhi

Job Description:

• Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone banking channel
• Provide professional customer service to achieve high customer satisfaction and retention
• Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank
• Serve as one-point contact to the mapped customers of the bank
• Cross selling of new products and services for both new and existing customers
• Providing advisory for various products offered by Banks to enhance relationship value
• Develop and maintain banking relationships with select group of customers through individualized customer service
• Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment
• Achieve the budgeted cross sell targets
• Ensure coverage of customer base in accordance with business plans

Key skills:

• Ability to manage relationships to improve relationship value of existing Clients
• Aptitude towards delivering high quality customer service with good organizational and interpersonal skills
• Excellent communication Skills
• Self-driven with sales bent of mind

Qualification and Experience:

• MBA with 0 to 4 years of experience.

Guwahati,Chennai,Indore,Delhi,Thane,Mumbai

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