Job Details

Product Manager -Amex Cards

Product Manager: Amex Cards

Location: Mumbai

Roles and Responsibilities:


  • Working with the Bank product team and Amex network team to create new products / cobrands with AMEX network.
  • Product proposition tweaks in existing products on the credit cards on Amex platform
  • Competition benchmarking on the credit cards on Amex platform and modifications based on business requirements. Work with Amex network partner and benchmark key metrics in the industry.
  • Publish acquisitions data from all channels on Amex issuance fortnightly. Authorise the Amex PPR report on a monthly basis for incentive payout.
  • Maintain product cost, network fee and work on improving cost and revenue efficiencies. Driving process improvement and cost saving initiatives.
  • Managing the annual operation plan for credit cards on Amex platform.
  • Own the product, operations and fulfillment related processes, ensuring that there is a seamless experience for the customer.

Marketing and Support

  • Working with creative design agency and creating marketing communication plan.
  • Create collaterals like welcome kit, collaterals, sales kit to create the differentiator and push credit cards on Amex platform.
  • Support Sales team (includes tele-calling) with collaterals/channel support material and training in order to drive credit cards on Amex platform.
  • Projects related to digital channels and with cross functional teams to get a superior experience on all digital channels.
  • Support Phone Banking and Customer Service teams for all AMEX related queries. 

Portfolio Management

  • Work on spends and activation campaigns on the credit cards on Amex platform through various media channels.
  • PNL management - Responsibility for product & business metrics credit cards on Amex platform (sales, revenue, costs, portfolio metrics, feature-utilization etc.).
  • Campaign Management: Designing and executing marketing campaigns -driving customer engagement including deployment of marketing budgets and working with customer acquisition and brand teams to meet campaign objectives.

Other Responsibilities

  • Relationship Management: Working with internal teams -customer support, technology, sales team and operations teams for smooth delivery of business objectives and customer experience.
  • Responsible for day-to-day workings, governance, quality and compliance of all relevant aspects.

Educational Qualifications:

  • MBA in finance with at least 2 years of work experience.



Min Exp (yrs):


Max Exp (yrs):


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