Job Title: e-Relationship Manager

Job Description:

• Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone banking channel
  
• Provide professional customer service to achieve high customer satisfaction and retention
  
• Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank
  
• Serve as one-point contact to the mapped customers of the bank
  
• Cross selling of new products and services for both new and existing customers
  
• Providing advisory for various products offered by Banks to enhance relationship value
  
• Develop and maintain banking relationships with select group of customers through individualized customer service
  
• Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment
  
• Achieve the budgeted cross sell targets
  
• Ensure coverage of customer base in accordance with business plans
  

Key skills:

• Ability to manage relationships to improve relationship value of existing Clients
  
• Aptitude towards delivering high quality customer service with good organizational and interpersonal skills
  
• Excellent communication Skills
  
• Self-driven with sales bent of mind
  

 Education Qualification:

• Graduates with 4 to 6 years of relevant work experience
  

Guwahati,Chennai,Indore,Hyderabad,Thane

4.00

6.00