Job Details

e-Relationship Manager


 

Job Title: e-Relationship Manager

Job Description:

  • Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone banking channel
  • Provide professional customer service to achieve high customer satisfaction and retention
  • Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank
  • Serve as one-point contact to the mapped customers of the bank
  • Cross selling of new products and services for both new and existing customers
  • Providing advisory for various products offered by Banks to enhance relationship value
  • Develop and maintain banking relationships with select group of customers through individualized customer service
  • Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment
  • Achieve the budgeted cross sell targets
  • Ensure coverage of customer base in accordance with business plans

Key skills:

  • Ability to manage relationships to improve relationship value of existing Clients
  • Aptitude towards delivering high quality customer service with good organizational and interpersonal skills
  • Excellent communication Skills
  • Self-driven with sales bent of mind

 Education Qualification:

  • Graduates with 4 to 6 years of relevant work experience

Location:

Guwahati,Hyderabad,Thane

Min Exp (yrs):

4.00

Max Exp (yrs):

6.00



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