Job Details
Debt Manager
Reports to: Area Debt Manager/ Regional Debt Manager
Job Role and Responsibilities:
- Engage with
delinquent customers for collections of legitimate dues
- Manage various
channels / partners used for debt servicing
- Ensure
compliance of the laid down processes by the regulators and the bank for debt
servicing
- Provide timely
feedback to superiors on the market dynamics and scenarios to enable business
decisions
Deliverables:
- Collection and
debt servicing of delinquent customers for various banking products
- Ensure
collection of payments from the clients on time
- Ensure positive
customer service experience in the process of collections and ensure high
standards of customer service
Product/Customer Handled:
- Auto/Mortgage/Rural
clients
Skills and Competencies:
- Functional
Knowledge in the areas of banking products, policies, processes and procedures.
- Communication/
Interpersonal skills/Negotiation/Persuasive skills
- Analytical
ability
Educational Qualifications:
- Graduate/ Post-Graduate with 2-10 years relevant work experience.
Location:
Chennai,Delhi,Hyderabad,Bangalore,Pune,Mumbai,Kolkata,Jaipur
Min Exp (yrs):
2.00
Max Exp (yrs):
10.00