Job Details

Debt Manager


Debt Manager

Reports to: Area Debt Manager/ Regional Debt Manager

Job Role and Responsibilities:

  • Engage with delinquent customers for collections of legitimate dues
  • Manage various channels / partners used for debt servicing
  • Ensure compliance of the laid down processes by the regulators and the bank for debt servicing
  • Provide timely feedback to superiors on the market dynamics and scenarios to enable business decisions

Deliverables:

  • Collection and debt servicing of delinquent customers for various banking products
  • Ensure collection of payments from the clients on time
  • Ensure positive customer service experience in the process of collections and ensure high standards of customer service

 

Product/Customer Handled:

  • Auto/Mortgage/Rural clients

Skills and Competencies:

  • Functional Knowledge in the areas of banking products, policies, processes and procedures.
  • Communication/ Interpersonal skills/Negotiation/Persuasive skills
  • Analytical ability

 

Educational Qualifications:

  •  Graduate/ Post-Graduate with 2-10 years relevant work experience

 

 


Location:

Chennai,Delhi,Hyderabad,Bangalore,Pune,Mumbai,Kolkata,Jaipur

Min Exp (yrs):

2.00

Max Exp (yrs):

10.00



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