Deputy Branch Manager (DBM)
 

Grade: DMI/ DMII/ MI

Reports to: Branch Manager

Positions Reporting to Role:

• Customer Service Manager (CSM)
  
• Customers Service Officer (CSO)
  
• CSO-Teller
  

Job Role and Responsibilities:

• Achieve annual targets for branch set in AOP (Annual operative plan)
  
• Make action plan, and strategize to get profit through branch operations and cross sell
  
• Keep up to date with product to provide suitable advice to the customers
  
• Reduce the waiting time for customers in branch
  
• Increase the customer satisfaction
  
• Know the value bankers (VBs) productivity and revenue generation.
  

Deliverables:

• Ensure smooth functioning of the branch and follow banking norms
  
• Responsible for monitoring business, compliance and operations
  
• Responsible for taking decisions that are cost effective and generate revenue
  
• Monitor the branch sales targets and strategize to acquire new accounts and expand existing accounts by offering various financial products and services to the customer
  

Skills and Competencies:

• Perform leadership role
  
• Discipline, positive attitude, delegation of work in a right manner
  
• Knowledge of the product, process and compliance
  

Educational Qualifications:

• Graduate & Post Graduate with 6-10 Years work experience.
  

Chennai,Delhi,Hyderabad,Bangalore,Pune,Mumbai,Kolkata,Jaipur

6.00

10.00