Job Details
Branch Manager
Grade: DMII/ MMI/ MMII
Reports to: Cluster Branch Manager
Positions Reporting to Role:
- Deputy Branch
Manager, Branch Staff
- Branch Sales Manager and sales officers team in regions
without Regional Head Sales Structure
- Privilege
Banker
Job Role and Responsibilities:
- Responsible
for the administration and efficient daily operation of a full service branch
office, including lending, product sales, customer service, and security and
safety in accordance with the Banks objectives
- Enhance and
contribute in the growth of the company through Business Development
- Provision of a
superior level of customer relations and promotion of the sales and service
culture through coaching, guidance and staff motivation
- Achieve
individual and branch sales goals through new business sales, referrals and
retention of account relationship
- Maintain AOP
(Annual Operating Plan) for the financial year i.e. to prepare and track
product (liability, assets and fees) wise
- Weekly/monthly
reviews for outbound and as well as for inbound sales
- Prepare and
review monthly activity calendar of outbound activities for BSM/SOs on a weekly
basis.
- Ensure proper
on-boarding of all new customers acquired
- Cross-sell of
products (i.e. sales of 3 products per customer within 90 days of account
opening) with new and as well as with existing customers
- Conduct daily
morning huddles to discuss daily plan and agenda for employees
- Track inflow
and outflow of reports (like account closures, account opening, Fixed Deposit
renewals/closures etc.) and thus, daily business generation
- Maintain
customer relationship through sourcing and on-boarding process
- Monitor DSR (Daily Sales report) on a regular basis
- Manage leads
through SFA (software used for entering the generated leads)
- Segment the
customer within the catchments of the branch to increase the Journal-Ledger
base of the branch
- Capability
building and manpower management
- Mentor/Guide
new joinees as well as existing branch employees
- Brief
employees on their role and expectations from them
- Provide timely
feedback to employees on a regular basis (structured feedback)
- Conduct workshops and training programs for the
employees
Deliverables:
- Achieve
incremental targets for CASA, Fixed Deposits and loans, and achieve fee in
terms of Mutual Funds, Gold etc.
- Maintain a
healthy asset and liability book i.e., Journal Ledger growth
- Customer
Service
- Compliance and
Risk Management
- Branch
Profitability
- Brand
Administration
Skills and Competencies:
- Analytical
Skills
- Good
Communication Skills
- Knowledge and understanding of banking products and
service
- Strong network within and outside the branch
- Current-Account Knowledge
- Team handling skills
Educational Qualifications:
- Graduate &
Post Graduate with 6-12 Years work experience
Location:
Chennai,Delhi,Hyderabad,Bangalore,Pune,Mumbai,Kolkata,Jaipur
Min Exp (yrs):
6.00
Max Exp (yrs):
12.00