Job Details
Debt Manager
Job Role and Responsibilities:
- Engage
with delinquent customers for collections of legitimate dues
- Manage
various channels / partners used for debt servicing
- Ensure
compliance of the laid down processes by the regulators and the bank for
debt servicing
- Provide
timely feedback to superiors on the market dynamics and scenarios to
enable business decisions
Deliverables:
- Collection
and debt servicing of delinquent customers for various banking products
- Ensure collection of payments from the clients on time
- Ensure
positive customer service experience in the process of collections and
ensure high standards of customer service
Product/Customer Handled:
- Auto/Mortgage/Rural
clients
Competencies:
Passion: Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties
Customer First: Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive
Compliance with Conscience: Own norms are aligned with Organizational code of conduct & regulatory norms, consistently sets example by own conduct, always checks on grey areas with relevant authority
Reports
to: Area Debt Manager/ Regional
Debt Manager
Educational qualification:
Graduation / Post Graduation
Location:
Across India
Min Exp (yrs):
2.00
Max Exp (yrs):
6.00