Job Details
Customer Service Officer/Customer Service Manager
Job Responsibilities:
- Relationship
building with cross selling of Bank Products(Gold,Insurance, Saving A/c ,
Current A/c, FDR?s other fee Income products)
- Customer
Handling, Cash handling, Clearing,Familiar with Finance of day to day Banking
Operations
- Import\Export
related requests processing, Salary processing, furnish Internal audit.
- Servicing
the requests of Customers
- Managing
relationship with the ?Managed Account? holders with a view to enhance CASA,
manage retention, and add more family members to this group of managed accounts
as well as increasing the product holding of these customers
- Products
to be handled: Branch Banking Liability Products(Investment?s,Gold, Saving
Accounts, Current A/c, Gold, Forex, Fixed Deposits, RD and other fee income products),
Bank Asset product (Farm Equipments Loans, Farmer Finance, Rural Housing Loan,
Credit Franchises, Rural Education loan, Auto loans).
Competencies
Passion: Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties
Customer First: Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive
Compliance with Conscience: Own norms are aligned with Organizational code of conduct & regulatory norms, consistently sets example by own conduct, always checks on grey areas with relevant authority
Educational qualification:
Graduates with work experience of 2 to 5 years
Location:
Across India
Min Exp (yrs):
2.00
Max Exp (yrs):
5.00