Job Details
Product Manager -Amex Cards
Product Manager: Amex Cards
Location: Mumbai
Roles
and Responsibilities:
Product
- Working with the Bank
product team and Amex network team to create new products / cobrands with AMEX
network.
- Product proposition
tweaks in existing products on the credit cards on Amex platform
- Competition benchmarking
on the credit cards on Amex platform and modifications based on business
requirements. Work with Amex network partner and benchmark key metrics in the
industry.
- Publish acquisitions data
from all channels on Amex issuance fortnightly. Authorise the Amex PPR report
on a monthly basis for incentive payout.
- Maintain product cost,
network fee and work on improving cost and revenue efficiencies. Driving process improvement and
cost saving initiatives.
- Managing the annual
operation plan for credit
cards on Amex platform.
- Own the product,
operations and fulfillment related processes, ensuring that there is a seamless
experience for the customer.
Marketing and Support
- Working
with creative design agency and creating marketing communication plan.
- Create
collaterals like welcome kit, collaterals, sales kit to create the
differentiator and push credit cards on Amex platform.
- Support
Sales team (includes tele-calling) with collaterals/channel support material
and training in order to drive credit cards on Amex platform.
- Projects
related to digital channels and with cross functional teams to get a superior
experience on all digital channels.
- Support
Phone Banking and Customer Service teams for all AMEX related queries.
Portfolio Management
- Work on spends and activation
campaigns on the credit cards on Amex platform through various media channels.
- PNL management - Responsibility
for product & business metrics credit cards on Amex platform (sales, revenue,
costs, portfolio metrics, feature-utilization etc.).
- Campaign Management: Designing
and executing marketing campaigns -driving customer engagement including
deployment of marketing budgets and working with customer acquisition and brand
teams to meet campaign objectives.
Other Responsibilities
- Relationship Management: Working
with internal teams -customer support, technology, sales team and operations
teams for smooth delivery of business objectives and customer experience.
- Responsible for day-to-day
workings, governance, quality and compliance of all relevant aspects.
Educational Qualifications:
- MBA in finance with at least 2
years of work experience.
Location:
Mumbai
Min Exp (yrs):
0.00
Max Exp (yrs):
2.00